Welcome to Florida Telecommunications Relay, Inc. By accessing or using our website, telecommunications relay services, programs, applications, communications systems, or related services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, please discontinue use of our Services.
1. Purpose of Services
Florida Telecommunications Relay, Inc. provides programs, resources, and services intended to support communication accessibility for individuals who are Deaf, Hard of Hearing, DeafBlind, Speech Disabled, or otherwise eligible under applicable state and federal telecommunications accessibility programs.
Services may include, but are not limited to:
- Telecommunications relay assistance
- Accessibility-related communications support
- Equipment distribution or loan programs
- Educational and outreach resources
- Website and digital accessibility tools
- Other communication support services offered by FTRI
Availability of Services may vary based on eligibility, funding, geographic location, and applicable laws or regulations.
2. Eligibility
Certain Services provided by Florida Telecommunications Relay, Inc. may be available only to eligible residents of the State of Florida or individuals who meet program requirements.
You agree to provide accurate, current, and complete information when registering for, applying for, or using Services.
FTRI reserves the right to deny, suspend, or terminate access to Services if eligibility requirements are not met or misuse is identified.
3. Acceptable Use
You agree not to:
- Use Services for unlawful, fraudulent, abusive, or harmful purposes;
- Misrepresent your identity, residency, or eligibility status;
- Interfere with or disrupt Services, systems, networks, or accessibility programs;
- Attempt unauthorized access to any systems, accounts, or user information.
All Services must be used in compliance with applicable federal, state, and local laws.
4. Privacy and Confidentiality
Florida Telecommunications Relay, Inc. values the privacy and confidentiality of communications and personal information.
Use of our Services may also be governed by our Privacy Policy. FTRI takes reasonable measures to safeguard user information in accordance with applicable laws and operational requirements.
Certain relay communications may be subject to confidentiality protections as required by applicable telecommunications laws and regulations.
5. Accessibility Commitment
Florida Telecommunications Relay, Inc. is committed to promoting accessible communication and digital inclusion.
While we strive to ensure our Services remain accessible and available, we do not guarantee uninterrupted access, error-free operation, or compatibility with every device, browser, or assistive technology.
6. Equipment and Technology
Where applicable, equipment or assistive technologies distributed through FTRI programs may be subject to additional eligibility and usage requirements.
Users agree to:
- Use equipment responsibly and for intended purposes;
- Maintain reasonable care of provided devices;
- Comply with applicable program policies.
FTRI reserves the right to limit or deny replacement of lost, stolen, damaged, or misused equipment where permitted by program rules.
7. Service Availability
Florida Telecommunications Relay, Inc. may modify, suspend, or discontinue portions of the Services at any time without notice.
Service interruptions may occur due to maintenance, telecommunications outages, technical failures, emergencies, or circumstances beyond our control.
8. Intellectual Property
All content on this website, including text, graphics, branding, logos, materials, and digital content, is owned by or licensed to Florida Telecommunications Relay, Inc. and is protected under applicable intellectual property laws.
No materials may be copied, reproduced, modified, or distributed without prior written permission.
9. Disclaimer of Warranties
Services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Florida Telecommunications Relay, Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted service availability.
10. Limitation of Liability
To the fullest extent permitted by law, Florida Telecommunications Relay, Inc., its employees, affiliates, contractors, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of, or inability to use, the Services.
11. Indemnification
You agree to indemnify and hold harmless Florida Telecommunications Relay, Inc., its officers, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, or expenses resulting from your misuse of the Services or violation of these Terms.
12. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the State of Florida.
Any disputes arising under these Terms shall be resolved in courts of competent jurisdiction located within the State of Florida.
13. Changes to These Terms
Florida Telecommunications Relay, Inc. reserves the right to update or revise these Terms at any time.
Changes will become effective upon posting to this website with an updated effective date. Continued use of the Services constitutes acceptance of any revised Terms.
14. Contact Information
Florida Telecommunications Relay, Inc.
For questions regarding these Terms of Service, please contact us.
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