Our Mission and History
Florida Telecommunications Relay, Inc. (FTRI) is a statewide nonprofit organization that helps Floridians who are deaf, hard of hearing, deafblind, or speech impaired stay connected through specialized communication equipment and support services.
Since 1991, FTRI has served as administrator of the Telecommunications Access System Act (TASA). This legislation was established to ensure that individuals with communication challenges have access to essential telecommunications services.
Through this program, eligible Florida residents can receive specialized phones, tablets, and signaling devices at no cost for as long as they are needed. This program and the Florida Relay Service are funded through a small monthly surcharge on telephone services across the state.
Our mission is to inform the community through comprehensive outreach, equip qualified individuals with specialized technology, and connect Florida residents with the tools and services needed to communicate with confidence in everyday life.
Meet Our Team
Our team is dedicated to supporting individuals and families across Florida with clear information, responsive service, and guidance throughout the process. From customer care to outreach and program management, each team member plays a role in helping people access the tools they need to stay connected.
Sean Bankston
Executive Director
850-694-0541
Clare Tucker
Equipment Distribution Program Manager
888-292-1950 Ext. 226
Elissa Moran
Outreach Senior Manager
850-942-6117
Juan Arias
Administrative and Accounting Assistant
888-292-1950 Ext. 224
John Evans
Distribution Program Coordinator
888-292-1950 Ext. 223
Monica Lurry-Jones
Distribution Program Coordinator
888-292-1950 Ext. 222
Lissette Molina Wood
Regional Distribution and Community Manager
850-328-4243 VP
Marco Palma
Business Manager
888-292-1950 Ext. 225Board of Directors
FTRI is guided by a Board of Directors that provides oversight, strategic direction, and governance. Board members represent a range of professional backgrounds and bring a shared commitment to improving access to communication services across Florida.
FTRI Board Members are involved with the American Sign Language Teachers Association, Florida Association of the Deaf, Florida Coordinating Council for the Deaf and Hard of Hearing, Hearing Loss Association of America, Florida Deaf Literacy Center, Florida Defense Lawyers Association, Southeast Regional Institute on Deafness, and the Florida DoE Division of Vocational Rehabilitation Deaf, Hard of Hearing, and Deafblind Services.
Sean Bankston
Glenna Ashton
Amelia Mauldin
Rosa Rodriguez
Carlos Monserrate
Cory Parker
Joseph Brooks
Testimonials
“I am very happy with my new phone. I can hear even the softest voices using amplification. Your people were so helpful and kind. Thank you so much.”
Rene
“It is so helpful! Can talk to kids easily.”
Daniel
“Thank you very much for the phone equipment. I can now hear when someone calls.”
Gary
“I’m very happy with equipment thank you!”
Ramon
“Was so good to finally hear without having them repeat a number of times.”
Stephen
“I love my phone. It’s great to be able to hear what people are saying.”
Joyce
“The phone has been a big help. Thank you very much!”
Bernard
“I have the amplifier for my smartphone. Great!”
Vivien
“Very professional! 100% satisfied. Love to know how to get another one for my sister.”
Ceresto
“Your generosity is greatly appreciated. Thank you for helping the handicapped.”
June
“The ladies were very nice. And when I had problems, they research the trouble and came up with the solutions.”
Rodelle
“Customer service staff is excellent!”
Mary
“The phone has been very good help in getting calls, and I recommend anyone with hearing loss get one.”
Gerald
“I should have ordered this years ago.”
Carolyn
“I am satisfied with the quality of the phone. It helps with clarity of conversations. Thanks!”
Franklin
“Overall, I love my new phone. Thank you!”
Marie
“Using the FTRI equipment has opened a whole new world for me. People were very surprised when I called them, as before I could only text. Thank you, so much!”
John
“Your staff person was very courteous and helpful. Thank you again!”
Ann
“Awesome! Love my phone. Had difficulty adjusting to it. FTRI customer care is wonderful! All problems solved.”
Sammie
“Thank you so much. I’m so happy with this new phone. I can hear better now because I have hearing aids on both ears. God bless you.”
Anna
Our Partners
FTRI works with a network of Regional Distribution Centers (RDCs) and community partners across Florida to provide local access to equipment, support, and services.
This statewide presence ensures that individuals can receive assistance in the way that works best for them, whether that’s in person through a local partner or through direct support from our team.
Together with relay-friendly businesses and community organizations, we are expanding access to communication throughout Florida.
