Am I eligible?
You qualify if you have a hearing loss, speech disability, or are deaf. Florida Telecommunications Relay, Inc. serves residents across the state who need communication assistance. Start with our qualification quiz to confirm your eligibility.
How long does approval take?
Most applications are processed within five to seven business days. You’ll receive notification by mail or email once your status is determined. Expedited processing is available in certain circumstances.
What equipment options exist?
We offer amplified telephones, TTYs, speech-to-speech devices, and video relay services. Each device is selected based on your specific communication needs. Our equipment specialists help match you with the right solution.
Can I get a replacement device?
Replacement devices are available if your current equipment no longer meets your needs, or is damaged or no longer functions. Contact our support team with details about the issue. We’ll arrange a replacement at no cost to you.
How do I troubleshoot problems?
Our device troubleshooting guide covers common issues and solutions. Video tutorials walk you through setup and daily use. If problems persist, our support team is ready to help.
Do You Qualify
FTRI provides specialized communication equipment to eligible Florida residents who are deaf, hard of hearing, deafblind, or speech impaired. The process takes just a few minutes to begin.
Find out if you qualify and explore equipment designed to make everyday communication easier.